MOBILE EMAIL HELP

PERMISSIONS – ANDROID

Later versions of Android require the allowing of needed permissions.
When you first start the app, you will get 2 notices to allow permissions.

Storage Permission

  1. Notice:  Storage Permission Needed
    This explains why we need this permission
  2. Notice:  Allow Complok Email to access…….
    Tap:  Allow

Contacts Permission

  1. Notice:  Contacts Permission Needed
    This explains why we need this permission
  2. Notice:  Allow Complok Email to access…….
    Tap:  Allow

Manual Set Permissions

You can also set permissions manually, as described here and in the image below.

  1. Settings icon
  2. Apps or App Manager or Application Manager (depending on version)
  3. Find and tap on Complok Email
  4. Scroll down to Permissions
  5. Set both Contacts and Storage to ON
  6. Return to Email app

PASSWORD PASSPORT FILE

This great file is created, then combined in special ways with your Passphrase, to come up with your 100+ character master password which protects your encryption keys.  All this is done in the steps seen below in the next section.

Important:  Once created, the same Passphrase and Password Passport File must be used on ALL subsequent Complok Email App setups on ALL future devices.

In this initial setup you will need to either create this file or import it from another device, if this is your second+ setup.

First Device – First Ever Setup

After you have come up with your Passphrase (3a), the next screen (3b) will have your Create Password Passport File.  When you press, Create, this file is created and stored in the Email App file library, in the Downloads folder.  This folder can then be accessed by Complok Email, where you can send this file, as an email attachment, to a subsequent device for future setup there.  In this option, you would be using the default device’s email program to perform this function.  Another option for you to share this file for use on another device setup, is to share it to the cloud, then access the cloud on your next device.

Share Summary

1. Send file as email attachment and receive it on your other device for email setup
2. Share file to your cloud, then access the cloud and file on your other device for email setup

Second+ Device – Have setup email app on another device previously

In this situation, you use your previously created Passphrase and Password Passport File.  In screen 3c, below, click the Browse PPF button, utilize the file picker utility and find the file, PasswordPassport.txt.  See just above, the Share Summary of how to get it onto your device.

Seen below are the steps, Android and iOS, using the Google Drive to easily browse and attach your PasswordPassport.txt file.

PRIVATE KEY PASSWORD CREATE – ACCOUNTS

This process is basically the same as the PC version, just different windows and screens.

The most important up front decision is in screen 2.  First setup OR subsequent setup on another device.

Important Choice:

1.  First Setup – First Device.  This is the absolute first time installing Complok email on any device, PC or Mobile
2.  Second + Setup.  You have setup Complok Email before on another device and already created your Master Password and PPF file.

Refer to this image for the steps that follow.

The above screens:

Screen 1:  Password Info

Contains info on the password you will create in the next screens.  When you have properly set permissions, the Next button will enable.

Screen 2: User Type

You MUST choose the correct option here.  This is most important. Slow down, do it right.
If you have setup Complok Email on any other device (PC or Mobile), choose SECOND + COMPLOK SETUP

Based on your User Type you will next go to either screen 3a or screen 3c.

Screen 3a: Passphrase Creation (FIRST COMPLOK SETUP)

Enter any phrase you want, just has to be at least 10 characters long (no spaces)

Screen 3b: Password Passport File Creation (FIRST COMPLOK SETUP)

Click CreatePPF to create this file, which you will use for all future Complok Email setups (PC or mobile).
It is created in Complok’s folder: Downloads

Screen 3c: Existing User Input (SECOND + DEVICE SETUP)

Three items required on this screen:

  1. Enter the previously thought up and remembered, Passphrase.
  2. Transfer the previously created (on another device) Password Passport file to a folder on this device.
    Options:
    a. Email it, using your existing, regular email account on this device, then navigate to where it has been downloaded/saved.
    b. Attach your device, via USB to your PC/MAC and drag it over to this device.
  3. Enter an email account from your other device.  This is how we check that the above 2 items have been entered correctly

Tap Validate and if all checks out, the Next button will enable and you will be taken to Screen 5 as seen above.

Screen 4:  Setup Summary (Both user types)

Congratulations.  Your super password for the Private Key protection is created.
Next up is your ACCOUNT. Read the info, then click the button ‘Account’

Screen 5:  Create Account

Four items to add here:

  1. Tap the Provider List and choose your provider
  2. Enter your full email address (Example:  existacc@gmail.com)
  3. Enter your Display Name for this account
  4. Enter the account password

Tap Validate and we confirm that your credentials are correct before proceeding to the next screen.  Tap Next

Screen 6:  Finish Account

Your account credentials were valid, so now we can create your encryption keys, encrypt the private key with your very large password, and get everything setup on your device and the cloud.  Press Create.

Important Note:  Many email providers require additional settings in your browser based email account in order to allow a 3rd party email client (which Complok is).  You can click here to learn more.

MANAGE ACCOUNTS

In Settings and Options, select Manage Accounts, to bring up the Manage Accounts window.  Here you can Edit, Set Primary, Delete.

Edit

In edit, you can change the display name and the port values.  Your account password is required to allow the edit

Primary

If you have multiple accounts, you can set the primary account to appear on app start

 

KEY FILE SHARE SUBSCRIPTION

In order to provide an extremely secure, yet seamless experience for users, we utilize a Bridging Cloud Server, and guess what, clouds cost.  You can use Complok Email as is and be just fine, except you cannot encrypt your emails or use messenger beyond the initial free trial period.  To provision encryption:

  1. Tap Settings (3 dots)
  2. Select:  Key File Share
  3. Enter your email address and tap Create

You have an initial 14 day free trial period at this time. When ready, go to our Download page and subscribe with the PayPal link.

MAIN EMAIL LISTING SCREEN

Color Scheme

Blue:  Unread emails
Black: Read emails
Red: Selected emails (for deletion or moving)

Complok Main Screen Lower Toolbar

There are 2 modes:  Read and Select

 Read Mode

On app start, you are in Read Mode, showing the read icon only.  Tap on any message to go the the Read Screen.

Select Mode

If you now, want to do something with your messages, like Delete or Move, then switch to Select Mode by tapping the Read icon.

Select Mode icons:  Select Mode, Select All, Delete, Move

Tap 1 or more messages that now turn Red, showing they are selected.
Tap the Select All to select all messages in current folder (not available if in Inbox)

Tapping the Select Mode icon takes you back to Read Mode

To deselect an item, just tap it again (goes from Red to Black, or, Red to Blue)

Delete Options

When you tap the Delete icon, you have 3 options:

1.  Delete only
2.  Delete, and, add Address to auto-delete on arrival list
3.  Delete, and, add Domain to auto-delete on arrival list (part of email address after the ‘@’)

Refresh Listing

Two ways:

  1. Do a Pull Down on the listing
  2. Go to Settings, select:  Refresh Mailbox

We do not do any automatic timer refreshes, as that will drain your battery.

READ SCREEN

Tap message in main screen to change to the Read Screen and read your email.

Read Screen Toolbars

Upper Toolbar

Reply
Forward
Options (3 dots) > 5 options as shown in above image

Lower Toolbar

Text to Speech: Tap to listen to message
Attachment: Tap to toggle open/close the attachment view (if you opened an attachment image)
Cc:  If sender Cc’d other recipients, this button enables – Tap to view the others
Delete:  Tap to perform a simple delete of this email

To zoom your message, use ‘Pinch-to-Zoom’, just like any other app

Read Screen Share Functions

Attachments

If your email has attachment and you have allowed them to be download and shown, you can click on the attachment that you want to share and your phone’s share menu will appear.

Links

If your email contains a clickable link, you can click on it and will be presented with 2 options:

  1. Open link in browser
  2. Share in another app

COMPOSE SCREEN

Tap the round Round Pencil icon to open the compose screen shown below.

Top Toolbar Icons

Link: Tap to convert entered text message into a clickable link (for your recipient) *see below
Circle D:  Send to drafts
Paperclip:  Add attachment
Arrow:  Send it off

Next row

To:  Tap toggle this button to set the email type.  Values are:  To, Cc, Bcc
Receipt:  No – Tap to toggle with Yes
Encrypt:  No – Tap to toggle with Yes (requires active Key File share subscription)

Recipient Select Buttons

Person:  Tap to select from phone’s contacts
Plus: Tap to manually add a recipient’s address

In the adding of address, there is no limit. Just keep tapping the Person or Plus and add them.  When you have a list and wish to remove an address, just tap it and confirm delete.

Text Entry

Subject:  Type it in
Message Body:  Type it in

Text to Hyperlink

Converting entered text to a clickable link before sending, is a great convenience to your recipient.  On receipt, the recipient can then just tap on the link to open in a browser or share.

To perform this function, follow these rules:

1. The link text must be the only text entered and in proper URL form
2. Appropriate text formats are:

mylink.com
www.mylink.com
http://mylink.com
https://mylink.com

3. After the link text is entered, tap the Link icon in the top toolbar
4. Formatting will added to the text and it will turn blue

After you have performed the conversion, you can hit the enter key one or more times, and enter more message text.  This additional text will not be in the link but will also be colored blue, just letting you know you are sending a clickable link in the message.

In the image below, we first typed in:  complok.com
We then tapped the Link icon and it was formatted
We tapped the enter key twice and entered the message, Please sign up!

Add Attachments

Tap the attachment icon in the top toolbar.  This brings up the Choose Directory popup.  Tap on your desired directory and the Attachment screen opens, showing all the files in that directory.

Tap on an item to select it (push pin appears).  Tap again to de-select it.  When done, tap the button Add To Email.
Android folder selection shown below, iOS is different.

SETTINGS AND OPTIONS

Tap the 3 Dots to view Settings and Options:

Safe Send
Refresh Mailbox
Change Folder
Change Account
Create Account
Manage Accounts
Manage Folders
Email Auto-Delete
Email Auto-Sort
Phish Manage
Pixel Tracking
Settings
Key File Share
Online Help

Note:  Safe Send opens the encrypted messenger portion of the app

EMAIL MANAGE

Email Auto-Delete

Manually add full email address or the domain (part of email address after the @) for that email.  All future emails will then be automatically deleted on arrival to your account.  If later you wish to remove an address or domain, tap the appropriate Remove button, find the item to delete, and select it.

Example for what a domain entry is:

Original address:  theaddress@advertisement.com
Domain entry for this screen:  advertisement.com

Excluded Domains

Add domains here that you do not want accidentally added during a mass delete operation, perhaps in the junk folder.
We have prepopulated this file with our 9 provisioned provider domains.

Email Auto-Sort

Manually add full email address or the domain (part of email address after the @) for that email.  Then tap the Choose Target Folder button to select the folder to sort to.  All future emails will then be automatically sorted to that target folder.  If later you wish to remove an address or domain, tap the appropriate Remove button, find the item to delete, and select it.

Example for what a domain entry is:

Original address:  theaddress@advertisement.com
Domain entry for this screen:  advertisement.com

Phish Manage

In addition to the built in, phish scan rhetoric words and sentences, you can add additional words or short word sequences to be scanned on all read emails.

If you receive regular emails from known senders that may always have phishing words in them, you can exclude the from future scanning by entering the full email address.

PIXEL TRACKING

All emails opened for reading are scanned for hidden tracking pixels.  Recall, that these little gems send info about you back to the sender, supposedly in the name of advertising.  If found, a pop-up alert will appear:

In the above, you will most likely be choosing Block.  Perhaps the first time you encounter an email from a reputable sender, you may wish to choose Block and on the next alert, select No. Then check out the email content and if all is good (content normal, other images normal, links work that you want to use), re-open the email, Choose Block, then select Yes.  From now on, all received emails from this sender will have this action applied, automatically.

We would not recommend this 2-step evaluation method on unknown spams.  On those, Choose Block, then select Yes, right off the bat.