INSTALLATION ALL APPS HELP

PC Apps – Software Install

1.  After download, double-lick on the install file and follow onscreen instructions
2.  After install, desktop shortcuts will be present
3.  Registration required for the free 14 day trial:  Laptop App, Email Cloud Key File Share
4.  Known install/run issues are discussed below

Mobile Apps – Software Uninstall

Please understand that with Android 10+ and iOS, if you uninstall the app, all created data will be deleted also.  In each case, all data would have to be created again.  If a serious issue arises, please contact us first for a nice fix and therefore an update to the issue.  Thus, all your data would be intact!  Thanks.

SeniorMedRecord:  All persons and created medical data for each person will be deleted.

Mobile Email54:  All accounts, email management files, and personal and contact encryption keys will be deleted.

Laptop App Management Subscription

1.  Select General Settings from the upper-left combo box
2.  Click on the tab:  Registration
3.  Enter your email address and click Create License
4.  Your 14 day free trial now begins, after that, purchase must be made to continue
5.  You may license up to 2 computers using the same email address

Email File Share Management Subscription

A single annual subscription covers both PC and Mobile email apps.
This subscription also covers the use of Complok Safe Send Messenger.

In PC Email App:

1.  Click the Settings gear icon, upper-right
2.  Select File Share
3.  Enter your email address and click Create License
4.  Your 14 day free trial now begins, after that, purchase must be made to continue
5.  You may license up to 4 devices using the same email address

The File Share is needed to utilize the encryption functions

In Mobile Email App:

Tap the settings 3 dots > tap Key File Share

1.  Enter your email address under Create License, then press Create
2.  Your 14 day free trial now begins, after that, purchase must be made to continue
3.  You may license up to 4 devices using the same email address

The File Share is needed to utilize the encryption functions and for Messenger to operate

Mobile Apps

Email 54 Client with Safe Send Messenger, The Good Sleep, and Senior Med Record are available in the stores.
Google Play and Apple.

Issues

Windows Permissions – Run As Administrator

On some recent windows updates (8.1), a few users have had the following issue:

Issue
Click on shortcut for app, and nothing happens.  App does not even show up in Task Manager.

Cause
Windows requires administrative privileges for the user.

Solution
Elevate app permissions as follows:

1.  Right-click on the app shortcut and select Properties
2.  Click on the Compatibility tab
3.  Check the: Run this program as an administrator
4.  Click Apply, then OK

This may now bring up the annoying User Account Control window when you try and run the app.

Options now are:

1.  Keep the UAC as is and go thru this window with every app run
2.  White-list the app as described here
3.  Change / reduce the notify level in User Account Control Settings (see images below)

When UAC appears:

1. Click Show more details
2. Click Change when notifications appear
3. Reduce the notification level to: Never notify (Note: this option is totally up to you)

If you wish to keep the UAC prompts and are somewhat tech savvy, visit this link as the other option.
Disclaimer:  Microsoft recommends using the UAC.

Anti-Virus or Malware Clean Mistake

As we utilize protection on our software products, some virus programs may view them as suspicious and take action.  If this occurs, turn the virus program off, re-install our app, add the app to the virus program’s Excluded List, re-start the virus program.

McAfee Example

1.  Open McAfee Multi Access
2.  Select PC Security
3.  Click on Real-Time Scanning
4.  Click Turn Off (this is temporary just for now) – Changes to Turn On
5.  Click Excluded Files, then Add file
6.  Navigate to the Complok program (in Program Files(x86)\Complok) at issue and add it
7.  Click the Turn On button
8.  Close McAfee