HELP

INSTALLATION ALL APPS

PC Apps – Software Install

1.  After download, double-lick on the install file and follow onscreen instructions
2.  After install, desktop shortcuts will be present
3.  Registration required for the free 14 day trial:  Laptop App, Email Cloud Key File Share
4.  Known install/run issues are discussed below

Laptop App Management Subscription

1.  Select General Settings from the upper-left combo box
2.  Click on the tab:  Registration
3.  Enter your email address and click Create License
4.  Your 14 day free trial now begins, after that, purchase must be made to continue
5.  You may license up to 2 computers using the same email address

Email File Share Management Subscription

A single annual subscription covers both PC and Mobile email apps.
This subscription also covers the use of Complok Messenger.

In PC Email App:

1.  Click the Settings gear icon, upper-right
2.  Select File Share
3.  Enter your email address and click Create License
4.  Your 14 day free trial now begins, after that, purchase must be made to continue
5.  You may license up to 4 devices using the same email address

The File Share is needed to utilize the encryption functions

In Mobile Email App:

Tap the settings 3 dots > tap Key File Share

1.  Enter your email address under Create License, then press Create
2.  Your 14 day free trial now begins, after that, purchase must be made to continue
3.  You may license up to 4 devices using the same email address
4.  The File Share is needed to utilize the encryption functions and for the Messenger App to operate

Mobile Apps

Email, Messenger, and Senior Med Record are available on Google Play.

Issues

Email, Messenger, and Senior Med Record are available on Google Play.

Windows Permissions – Run As Administrator

On some recent windows updates (8.1), a few users have had the following issue:

Issue
Click on shortcut for app, and nothing happens.  App does not even show up in Task Manager.

Cause
Windows requires administrative privileges for the user.

Solution
Elevate app permissions as follows:

1.  Right-click on the app shortcut and select Properties
2.  Click on the Compatibility tab
3.  Check the: Run this program as an administrator
4.  Click Apply, then OK

This may now bring up the annoying User Account Control window when you try and run the app.

Options now are:

1.  Keep the UAC as is and go thru this window with every app run
2.  White-list the app as described here
3.  Change / reduce the notify level in User Account Control Settings (see images below)

When UAC appears:

1. Click Show more details
2. Click Change when notifications appear
3. Reduce the notification level to: Never notify (Note: this option is totally up to you)

If you wish to keep the UAC prompts and are somewhat tech savvy, visit this link as the other option.
Disclaimer:  Microsoft recommends using the UAC.

Anti-Virus or Malware Clean Mistake

As we utilize protection on our software products, some virus programs may view them as suspicious and take action.  If this occurs, turn the virus program off, re-install our app, add the app to the virus program’s Excluded List, re-start the virus program.

McAfee Example

1.  Open McAfee Multi Access
2.  Select PC Security
3.  Click on Real-Time Scanning
4.  Click Turn Off (this is temporary just for now) – Changes to Turn On
5.  Click Excluded Files, then Add file
6.  Navigate to the Complok program (in Program Files(x86)\Complok) at issue and add it
7.  Click the Turn On button
8.  Close McAfee