Help

SOFTWARE INSTALL – PC APPS

  1. After download, Double-Click on the install file and follow onscreen instructions
  2. After install, desktop shortcuts will be present
  3. Registration required for the free 14 day trial:  Laptop App, Email File Share
  4. Scroll down for known install/run issues:

    Click on run shortcut – nothing happens
    Virus program mistakenly cleans

LAPTOP APP MANAGEMENT REGISTRATION

  1. Select ‘General Settings’ from the upper-left combo box
  2. Click on the tab:  Registration
  3. Enter your email address and click “Create License’ button
  4. Your 14 day free trial now begins, after that, purchase must be made to continue
  5. You may license up to 2 computers using the same email address

EMAIL FILE SHARE MANAGEMENT REGISTRATION

A single annual subscription covers both PC and Mobile email apps.
This subscription also covers the use of Complok Messenger.

In PC Email App:

  1. Click the button ‘Settings’ gear icon, upper-right
  2. Select ‘File Share’
  3. Enter your email address and click “Create License’ button
  4. Your 14 day free trial now begins, after that, purchase must be made to continue
  5. You may license up to 4 devices using the same email address
  6. The File Share is needed to utilize the encryption functions

In Mobile Email App:

  1.  Tap the settings ‘3 Dots’
  2. Tap ‘Key File Share’
  3. Enter your email address under ‘Create License’, then ‘Create’
  4. Your 14 day free trial now begins, after that, purchase must be made to continue
  5. You may license up to 4 devices using the same email address
  6. The File Share is needed to utilize the encryption functions and for the Messenger App to operate

Mobile Apps

Email, Messenger, and Senior Med Record are available on Google Play.

ISSUES

Windows Permissions – Run As Administrator

On some recent windows updates (8.1), a few users have had the following issue:

Issue
Click on shortcut for app, and nothing happens.  App does not even show up in Task Manager.

Cause
Windows requires administrative privileges for the user.

Solution
Elevate app permissions as follows:

  1. Right-click on the app shortcut and select ‘Properties’
  2. Click on the ‘Compatibility’ tab
  3. Check the ‘Run this program as an administrator’
  4. Click ‘Apply’, then ‘Ok’

This may now bring up the annoying ‘User Account Control’ window when you try and run the app.
Options now are:

  1. Keep the UAC as is and go thru this window with every app run
  2. White-list the app as described here
  3. Change / reduce the notify level in User Account Control Settings (see images below)

    When UAC appears:
    1. Click ‘Show more details’
    2. Click ‘Change when notifications appear’
    3. Reduce the notification level to ‘Never notify’ (Note: this option is totally up to you)

If you wish to keep the UAC prompts and are somewhat tech savvy, visit this link as the other option

Anti-Virus or Malware Clean Mistake

As we utilize protection on our software products, some virus programs may view them as suspicious and take action.  If this occurs, turn the virus program off, re-install the program, add the program to the Excluded List, re-start the virus program.

McAfee Example

  1. Open McAfee Multi Access
  2. Select PC Security
  3. Click on Real-Time Scanning
  4. Click Turn Off (this is temporary just for now) – Changes to Turn On
  5. Click Excluded Files, then Add file
  6. Navigate to the Complok program (in Program Files(x86)\Complok) at issue and add it
  7. Click the Turn On button
  8. Close McAfee

EMAIL CLIENT HELP

Note that we call this app ‘Client’ in the discussions below.

Page Directory:

Key Password
Accounts
Contacts
Gear Icon Settings
Read Mail
Compose Mail
Encryption and Keys
Cloud
Providers
Speech Functions
Email Manager – Spam, Phishing, Sorting
Attachments Filter
Calendar Notes
Misc

EMAIL CONTROLS BAR

Please refer to this image of the app’s top controls for discussion below.

  1. Error Alert – Shows if an error message happens, click to view details
  2. Calendar and Notes
  3. Email Manager – Hover to view current moved and deleted totals
  4. Version – Hover to view details
  5. Attachments Panel adjust – Click to toggle open/close the attachments view panel
  6. Online Help
  7. Minimize app
  8. Close app

PRIVATE KEY PASSWORD CREATION

When you first start up Complok, you will be presented with the ‘Create Private Key Password’ window

If this is your FIRST TIME setting up Complok on your FIRST device:

  1. Select ‘This is my first Complok setup, on my first device’, then click ‘Next.
  2. Enter a 10 character minimum passphrase, then click ‘Next’
  3. You must remember this passphrase, we do NOT store it anywhere, only you have it
  4. Click the ‘Create’ button to create your unique and universal ‘Password Passport File’
  5. It will be encrypted and located at:  ..\Documents\Complok Email\Passport\PasswordPassport.ppf.enc
  6. Save this PPF file, make backups, put it on a USB flash drive, etc
  7. Again, you must save and store this file, we do not have it.  It is required to install Complok on any other device
  8. Click ‘Finish’ and your incredible long Private Encryption Key Password is created and is over 100 characters long
  9. Read the information and click ‘Done’
  10. Next up is ACCOUNTS

So what just happened here?  Well, the hackers now have the ability to crack a totally random 14 character password in a few seconds.  Our technology is a strong, but simplified 2-Step MFA (Multi Factor Authentication).  When you clicked ‘Create’, your Passphrase (known only to you) was combined with a special sequence of characters out of your many thousands of characters long PPF.  This combo is then used to protect your Private Asymmetrical Encryption Key, which resides in the cloud and allows for the seamless integration of Complok over your multiple devices.

So, on all future Complok setups on your devices, you will therefore need your Passphrase AND your personal PPF file.  For any hacker to get to your Private Key, they would need these 2 items or be able to crack a 100+ character password.  Where is that computer???

If this is your SECOND+ Complok setup on another device:

  1. Select ‘I have already installed Complok on another device’, then click ‘Next.
  2. Enter your Passphrase from before, then click ‘Next’
  3. Install your PPF file onto the device (plug in your USB, or email the PPF file to this new device (best for mobile))
  4. Navigate to your PPF file with the ‘Browse’ and select it
  5. Enter an email address, used in Complok, from your previous device (to confirm the password and PPF are valid)
  6. Click ‘Validate’ and if all is confirmed, click ‘Next’
  7. Read the info, and click ‘Done’
  8. Next up is ACCOUNTS

ACCOUNTS

Add Account

After your Private Key Password has been created, add your email account.
Note:  All email accounts must exist already (created in your browser with the email provider)

Complok interfaces with the IMAP servers of the following providers:

AOL
Gmail
GMX
Hotmail – Live – Outlook
iCloud
Yahoo
Zoho

Add account as follows:

  1. Click the middle menu icon (upper-right) to open the Accounts Manager window
  2. Select your provider in Add Account panel
  3. Server and Port fields are auto-populated
  4. Enter email address, password, and display name
  5. Click  button Add Account
  6. Reboot

Edit Account

1. Double-click on the desired account in the listing
2. It will populate the fields in the Edit Account panel
3. Change the desired information, then click button Edit Account
4. Reboot

Remove Account

1. Click once in the listing to select your desired account
2. Click the button  Delete Account button
3. Reboot

Switch Account

While email is running and you wish to switch to another one of your accounts, just click the ‘Change Account’ button in the functions menu, and select your desired account. It will take a few moments to change.

If you are using speech commands, and say ‘Change Account’, a menu will open with all accounts numbered.  Speak the ‘number’ of desired account to change.

Move Up – Move Down

These buttons move the account up or down in the listing and will create the order your see in the Change Account menu.  The account at the top of the list is the default or the one that will show on app start.

CONTACTS

If you have been using email already, then you probably have a list of contacts that you will want to import to Complok. The steps to export from your existing provider are outlined below. If you have not been using any email systems, then just add contacts manually.

Exporting Contacts to File

AOL
1. Sign into AOL in your browser
2. Click ‘Contacts’ in the left-hand panel
3. Click ‘Tools’ and choose ‘Export’
4. Choose ‘CSV’ option and click ‘Export’
5. You should now have a file called: contacts.csv where you normally download files

Gmail
1. Sign into Gmail in your browser (Chrome, IE, Firefox, etc)
2. Click ‘Gmail’ at the top-left corner of the page and choose ‘Contacts’
3. Select ‘More’ on the left, then ‘Export’
4. You may need to click on ‘Go To Old Contacts’
5. Again, click the ‘More’ button, top-middle
6. Select, ‘Export…’
7. Choose ‘All contacts (quantity)
8. Choose ‘Outlook CSV format (for importing into Outlook or another application)
9. Click ‘Export’
10. You should now have a file called: contacts.csv where you normally download files

GMX
1. Sign into GMX in your browser (Chrome, IE, Firefox, etc)
2. Click on the ‘Contacts’ tab in Email
3. Select the contacts to export or use the ‘all’ check box at the top
4. Click the ‘More actions’ (3 vertical dots), then ‘Export’
5. Select .csv format
6. Click ‘Export Contacts’
7. You should now have a file called: Zoho Contacts.csv where you normally download files

Hotmail – Live – Outlook
1. Sign into your account in your browser
2. Click the 9-dotted icon in upper-left corner of the page and choose ‘People’
3. Click ‘Manage’ then ‘Export contacts’
4. Choose ‘All contacts’ and ‘Microsoft Outlook CSV’
5. Click ‘Export’ button above
6. You should now have a file called: contacts.csv where you normally download files

iCloud
1. Sign into iCloud in your browser (Chrome, IE, Firefox, etc)
2. Click on ‘Contacts’, and all your contacts appear
3. Click on the ‘Settings’ gear icon, lower left screen
4. Choose ‘Select All’
5. Click ‘Export vCard’ and this file is downloaded to your computer (in downloads folder)
6. Visit the online vCard to CSV converter website here
7. In ‘vCard-File’, navigate to your just downloaded vCard file
8. In ‘Format’, select CSV and choose ‘Comma’ from the next dropdown menu and check the ‘Add header line’
9. Encoding:  Unicode (UTF-8)
10. Click ‘Convert’ and now you have the CSV file automatically downloaded to your computer

Yahoo
1. Sign into Yahoo in your browser
2. Click the ‘Contacts Icon’ top-left corner of the page
3. Click ‘Actions’ then ‘Export…’
4. Choose ‘Yahoo CSV’
5. Click ‘Export Now’
6. You should now have a file called: yahoo_contacts.csv where you normally download files

ZOHO
1. Sign into Zoho in your browser (Chrome, IE, Firefox, etc)
2. Click on the ‘Contacts’ button on the left, in Email
3. Click the wrench on the upper-right
4. Click ‘Export Contacts’
5. Select .csv format
6. Click ‘Export…’
7. You should now have a file called: export.csv where you normally download files

Import Contacts File

After you have completed a contacts export from your existing email, then import this file into Client.

1. With Client running, click on the Contacts Icon to open the Contacts Manager window
2. Click on the Import, then Select File (*.csv) in Step 1
3. Navigate to the file you exported as discussed above
4. A list of all the fields present in the export file are now listed

You will select only 3:

First or Given Name
Last or Family Name
Email Address (only the first one if several are listed)

5. Click View Selected File in Step 2 to view what you are about to import, making sure names and emails are correct
6. In Step 3, choose ‘Create / Overwrite’ or ‘Append File’
7. Click Do Import and you will have your new or appended file
8. Note any ‘error’ emails that had improper format. Write these down and add manually

Your contacts file is stored locally and easy to locate. You can copy to a flash drive and port to another machine. This file can be synced to other devices via the cloud. (see Cloud).

The local file location is: …\Documents\Complok Email\Contacts\Contacts.xml

The cloud file location is: c:\users\<username>\Google Drive\Complok Email\Contacts\Contacts.xml

Add – Edit – Delete Contacts

In the Contacts Manager window, under Contacts, you will see your contacts. Scroll thru them and note any missing first or last names or any duplicates.

Add Contact
Select Add
Enter the First Name, Last Name, Email Address, then click Add Contact
Repeat this if you need to add more than one email address for the same contact

Edit Contact
Select Edit
In the listing, double-click on desired contact to edit in the left list, make changes, then click Edit Contact

Delete Contact
Select Delete
Single-Click on desired contact to delete in the left list, then click Delete Contact

GEAR ICON SETTINGS

Click on the icon to open the Settings and Options window

1. Formatting
Select fonts for email listing and compose mail
2. Options
a. Check for new email in minutes
b. Play sound with new email arrival
c. Clean links

URL ID’s and Analytics are cleaned.
‘Zero Width Spaces Hack’ and ‘Hyperlink Auditing’ are checked for.

Read about Zero Width Space Hacking  here
Read about Hyperlink Auditing here

d. Set window always on top
e. Encryption selected when compose window opened
f.  Show full mailbox warning (1000) – IMAP servers complain if more than 1000
g. Alert if read receipt requested (from sender)
h. Adjust mail received time in hours (rarely necessary)
i. Send mail delay in seconds (sender’s regret)
j. Text to speech:  speed and gender set
3. Folders
Add, rename, delete folders
4. Attachments
Set default save attachments folder
5. Cloud
Set local cloud folder path and use cloud yes/no (discussed below)
6. Speech
Change speech rate and gender/language
7. File Enc/Dec
Encrypt local files with a password
8. Folder Enc/Dec
Encrypt all files in a folder with a password
9. File Share
Create and check status for the file share management license
10. Panic Button
Click to delete certain files (all can easily be replaced on the ‘other side’) (see below)

Key File Share

The app is free to download and use.  If you wish to utilize the seamless encryption with other Complok users, then a small management subscription to the cloud file share is required.

Your device creates and encrypts the keys needed to encrypt your emails to send and for the receiver to decrypt them.  It would be a complicated deal for each user to be sending these keys around to their ‘Circle of Trust’ friends and back and forth.

So, we have built into the system, automatic and seamless sharing of the keys in the cloud.  You do not have to do anything, except:

  1. Create your Passphrase and Password Passport File
  2. Use this same Passphrase and PPF on all your devices
  3. Remember this Passphrase and store/backup/protect your PPF

The 2 items in #3 are NOT RECOVERABLE BY COMPLOK – YOU ARE IN 100% CONTROL OF THESE ITEMS

As the cloud does have a cost, we simply ask a small, subscription for this service. Thank you.  We can continue to create and install more features and security as time goes on!

Panic Button

If you are going to take your device thru an unsafe area or thru a questioning customs, then press this button to remove the following from your device. They are encrypted, but heck, why give them any ideas to put the lean on you!

  1. Encryption Keys (ContactKeys and MyKeys folders)
  2. Master Password file
  3. Accounts file

All erased data is easily re-instated on the other side.  If you utilized your local cloud service to share your contacts file between devices, then it will still be there.

The file share cloud service will contain the correct versions of your account encryption keys and will be restored when you re-add accounts, on the other side.

READ MAIL

Details Bar

At the top of the email listing is the details bar:

  1. The address/display name for the current selected email.
    You can Click on the name to copy to clipboard, then paste in any Email Management window input box.
  2. Return Receipt button appears if sender has requested this.  Press the button to comply.
  3. Add Contact button appears if selected email sender’s address not in your contact list. Press to add.
  4. Contact Manager button is enabled if sender is in your address book.  Click to open, then add notes and see history.
    Note: Email history retains the most recent 50 email activities only.
  5. ‘Pause n Play’ buttons – For Text-to-Speech listening to the email.

Status Bar

At the bottom of the the app:

Left to right: Messages, Search emails, Current mailbox and count, Show embedded images toggle, Page Zoom out/in
Note:  Double-click on the mail box name to perform an email Select All

Read Mail Functions

Right-Click on an Email

With 1 or more emails selected, right-click to get the Delete Messages options:

  1. Delete only
  2. Delete, and add address to delete on arrival list
  3. Delete, and add domain to delete on arrival list (domain = part of address after the @)

Hint: To select more than 1 email, hold the ‘ctrl’ key down while selecting
Hint: To select all, double-click on the current mailbox name text box (double-click again to deselect all)

Folder Functions

With a folder selected, right-click to see options:

  1. Empty Folder
  2. Mark All As Read
  3. Select All (can also dbl-click mailbox name at the bottom)

Drag n Drop

You can use drag-n-drop to also move emails from the reading pane to a folder on the left.

Select 1 or more emails, and while holding the left mouse button down, drag the mail(s) to the folder of your choice on the left.
You cannot drag to Drafts, or Sent folders.

Attachments

Attachments will require you to ‘Click to view Attachments’ button, which opens the ‘Attachment File Names’ window.  This window filters over 100 suspicious file name extensions and if any are found, are listed in the lower window.

It is then up to you to include them or not for opening and viewing, by checking the ‘Include attachments….’ red checkbox.

Remember, ANY attachment can be bad, so be careful, know your sender, and keep your system updated.

More on this window discussed below under ‘Attachment Filter’

Toggle Attachment Window

In the very top of Client, there is a ‘paper-clip’ icon. Click on this to toggle the attachment window open/close.

eFail Hack

If your email is encrypted, it is secure against what is termed, the eFail Hack.  The encrypted emails are constructed in such a way, that this hack would cause the email to stop and not even work on the receiving end.

Read about this issue here

COMPOSE MAIL

Click the ‘+ Compose’ button to open the compose window.

Add Contact

Two methods:

  1. Click the ‘Person’ icon and select from your contact list
  2. Type in an address, then click ‘Add Address’

To remove an address in the listing, just click on it

Attachments

Add/Remove

  1. Drag attachment(s) into the lower attachments panel and it will auto-attach. In the case of a large image (greater than 1 MB), client will automatically resize it down some for easier sending
  2. Click the ‘Browse’ button and select
  3. To remove an attachment in the listing, just click on it

Request Read Receipt

Check the box to request this of your recipient.  For the recipient, compliance is optional!

Encrypt Checkbox

Check to encrypt this email. Checkbox turns ‘yellow’ when active.
Key File Share subscription must be active for this to work.

On sending encrypted, Complok will automatically check to see if the recipient(s) are also Complok users.  Recall, our encryption system only operates between other Complok users in your Circle of Trust. If any recipients are non-users, a window will appear informing you of their names and addresses.  You then have the option to send to them unencrypted or not at all.

Format Buttons 7

The first 5 are self explanatory.  The last 2 we will explain.

Hyperlink Button

Select desired text, then click button to convert to a clickable hyperlink.
Make sure there are no blank spaces before or after your selected text.

Add URL Button

Click this button to add the URL of your current active Chrome browser window.
If ‘Clean Links’ is selected in options, this URL will be cleaned of social media and analytics campaigns.

Pasting

From another application, you can copy text and then paste into the email body
To paste you either:

  1. Right-Click and choose ‘Paste’
  2. In the email body area, press ‘Ctrl-v’

In the special case of pasting a web page address, adhere to the following:

1. Select the web page’s URL from the address bar in your browser or from a text document
2. Make sure this paste is the FIRST thing you do in the email body (no words typed there yet)
3. The pasted address will automatically turn into a clickable hyperlink for your recipient

Any later pasting of text that you want to be a hyperlink will require you to select that text and click the ‘Hyperlink’ format button.

ENCRYPTION AND KEYS

When you added an account, the keys were created on your device by the email app. The private key was encrypted with your Master Security Password, then both the Private and Public keys were stored locally and uploaded to the File Share cloud (subscription required).  The cloud allows for the seamless sharing of Public keys between Complok users and the sharing of Public and Private keys between a user’s own devices.

Remember, you created the keys locally and encrypted them. They are not from a ‘key’ server which is manned by some unknown entity and has access to them in their original form.

What’s on your machine?

  1. Your personal encrypted private keys for each of your accounts
  2. Your public keys for each of your accounts
  3. Public keys from your contacts
    Here, when you send your first encrypted email to another Complok user, their public key is downloaded to your machine.  In subsequent encrypted emails to that same recipient, Complok first checks your local ‘Contact Keys’ folder for the public key, and if found, uses it without having to spend time going to the File Share cloud anymore.

CLOUD

You can use the sync capabilities of the cloud to keep your files current and the same between more than one PC device. This way if you make and addition or edit to a file on one machine, the cloud will pick up this changed file and make it available to your other machine on start up.  The files are:

  1. Contacts.xml
  2. BlockedAddress.xml
  3. BlockedDomains.xml
  4. BlockedWords.xml
  5. InboxSortAddress.xml
  6. InboxSortDomains.xml
  7. PhishingScan.xml
  8. PhishingExclude.xml
  9. DomainExclude.xml
  10. Notes.xml
  11. ContactNotes.xml
  12. History.xml

This use of the cloud is optional.  This is only for file sharing between PC devices.  If you have only one device, then you probably don’t need it, but it is useful as a back-up of these files.

You can use any cloud service you are comfortable with.  We like Google Drive and will use it as our example. On our machines, the drive syncs with any file changes within about 10 seconds.  You can easily create a  new Gmail account for the purpose of using Google Drive if you don’t have one already.  Other options include:  Dropbox, OneDrive, and many more.

Download/Install Google Drive

1. Visit download page here
2. After it installs, sign in with a Gmail address and password
3. You will then have a new folder: C:\Users\<username>\Google Drive
4. In the last menu, click on ‘Sync Options’
5. In ‘Sync Options’ tab, choose ‘Sync everything in My Drive’
6. in ‘Advanced’ tab, check ‘Start…. on system startup’, and,
7. ‘Show file sync status icons…’

After install, you should have a Google Drive short-cut icon on the desktop.
Clicking on this will take you to your local drive folder: C:\Users\<username>\Google Drive

Note:  The different file sharing options all end up with the same local path to the sharing folder, such as:

  1. C:\Users\<username>\Google Drive
  2. C:\Users\<username>\Dropbox
  3. C:\Users\<username>\OneDrive
Google Drive Notify Icon

After installation, you will now have another icon in your right-sided system tray. When the drive is ‘syncing’, you will see it active. Right-Click on it and you can see what files were synced.

Email Client-to-Cloud Interface

To allow Complok Email Client to interface with your cloud, perform the following settings;

1. Click the Gear icon to show the Settings and Options window
2. Select Cloud
3. Set the path to your cloud’s folder (example: C:\Users\<username>\Google Drive)
4. Toggle the ‘Use Cloud’ button to ‘Yes’
5. Reboot app
6. Perform these steps on your other PC’s

PROVIDER DETAILS

AOL

Another one of the originals and lots of folks still have them…. America On Line
In order for Client to access the IMAP servers, you need to perform the following steps:

Allow Less Secure Apps

1. Sign into AOL in your browser
2. Click on the ‘Gear Icon’ in top-right corner, then choose ‘Account Info’
3. Click ‘Account Security’, then log in again with your password
4. Click the toggle button ‘Allow apps that use less secure sign in: ‘ to ON

Use 2-Step Authentication

1. Sign into AOL in your browser
2. Settings > Account Security
3. Add two-step verification for extra security
4. Turn on toggle button, verify with SMS
5. Click ‘Create app password’
6. Use this password to create new account in Complok
7. Be sure and remove all spaces in this new password, so that it is exactly 12 characters long

Default Settings:
Incoming Server: imap.aol.com
Incoming Port: 993
Outgoing Server: smtp.aol.com
Outgoing Port: 587

AOL Settings Website: Settings For AOL

GMAIL

Some of the many, many items in the browser version, we feel are not really needed and do add complexity. Since Complok is focused on ‘encryption’ and ‘simplicity’, we do not included these functions:

1. Labels – Client uses the traditional folder structure which is all anybody we have consulted with uses!
2. Circles, categories, chats – also for the same reasons
3. Starred folder – If the mail is important, you save in ‘Important’ or make a user folder, starred is redundant

In order for Client to access the IMAP servers, you need to perform the following steps:

Allow Less Secure Apps

1. Sign into Gmail in your browser
2. Go to ‘My Account’ in top-right corner
3. In ‘Sign-in & Security’, choose ‘Connected apps & sites’
4. Click the toggle button ‘Allow less secure Apps: ‘ to ON

Default Settings:
Incoming Server: imap.gmail.com
Incoming Port: 993
Outgoing Server: smtp.gmail.com
Outgoing Port: 465

Gmail Settings Website: Settings For Gmail

GMX

A branch of one of Germany’s largest internet service providers.
In order for Client to access the IMAP servers, you need to perform the following steps:

Activate IMAP Sync

1. Sign into GMX in your browser
2. Click on the ‘Email’ tab, then ‘Settings’ (lower-left corner)
3. Click ‘POP3 & Imap’
4. Check the ‘Enable access to this account via POP3 and IMAP
5. Click ‘Save’

GMX IMAP Activation website steps here

Default Settings:
Incoming Server: imap.gmx.com
Incoming Port: 993
Outgoing Server: mail.gmx.com
Outgoing Port: 587

GMX Settings Website: Settings For GMX

HOTMAIL – LIVE – OUTLOOK

Hotmail, one of the originals, has been discontinued for new accounts. If you have an existing address, it is now combined with the Outlook system and uses the same servers and ports.

Default Settings:
Incoming Server: imap-mail.outlook.com
Incoming Port: 993
Outgoing Server: smtp-mail.outlook.com (smtp.live.com can also work)
Outgoing Port: 587

Hotmail – Live – Outlook Settings Website: Settings For Hotmail/Outlook

iCloud

Apple’s email service.
In order for Client to access the IMAP servers, you need to perform the following steps:

Email Account Creation

Even though we are running client on windows, your email creation must be done on your Apple device.
These are the steps we used in the Mac:

1. Click the ‘Apple Icon’, then choose ‘System Preferences;
2. Click iCloud
3. Check ‘Mail’
4. Create address : someone@icloud.com

iCloud Email Address help here

Generate App Specific Password

1. In your Apple device, click on ‘Security’
2. Go to:  App-Specific passwords
3. Click on ‘Generate Password…’
4. Label name:  Complok
5. Click ‘Create’
6. Use this new password to create your Complok iCloud account

Default Settings:
Incoming Server: imap.mail.me.com
Incoming Port: 993
Outgoing Server: smtp.mail.me.com
Outgoing Port: 587

iCloud Settings Website: Settings For iCloud

YAHOO

This provider has been in the news for 2 reasons (see our News page). First was the ‘hack’ that was not publicized for a long while, and the scanning of ‘hundreds-of-millions’ of accounts for U.S. Intelligence! If there ever was a need and reason for ultra encryption, well here it is.

We do not include the functions:

1. Smart Views

In order for Client to access the IMAP servers, you need to perform the following steps:

Allow Less Secure Apps

1. Sign into Yahoo in your browser
2. Click on the ‘Gear Icon’ in top-right corner, then choose ‘Account Info’
3. Click ‘Account Security’, then log in again with your password
4. Click the toggle button ‘Allow apps that use less secure sign in: ‘ to ON

Use 2-Step Authentication

1. Sign into Yahoo in your browser
2. Settings > Account Security
3. Add two-step verification for extra security
4. Turn on toggle button, verify with SMS
5. Click ‘Create app password’
6. Use this password to create new account in Complok
7. Be sure and remove all spaces in this new password, so that it is exactly 12 characters long

Default Settings:
Incoming Server: imap.mail.yahoo.com
Incoming Port: 993
Outgoing Server: smtp.mail.yahoo.com
Outgoing Port: 465

Yahoo Settings Website: Settings For Yahoo

ZOHO

A growing provider since about 2008. We find it is very fast in the Complok client.
In order for Client to access the IMAP servers, you need to perform the following steps:

Enable IMAP

1. Sign into Zoho in your browser
2. Then ‘Settings’ (upper-right corner)
3. Highlight ‘Mail’, then select “Mail Accounts’ at the bottom of the list
4. Click the little button ‘IMAP’
5. Check the ‘IMAP Access’ box

Generate App Specific Password

1. Click the upper-right picture, My Profile
2. Click on ‘My Account’
3. Click on the large panel ‘Two Factor Authentication’
4. Click on ‘Manage Application Specific Passwords’ (under Application Specific Passwords)
5. Enter App Name:  Complok and then your regular password for the account
6. Click ‘Generate’
7. Use this new password to create your Complok Zoho account

Default Settings:
Incoming Server: imap.zoho.com
Incoming Port: 993
Outgoing Server: smtp.zoho.com
Outgoing Port: 465 w/ SSL, 587 w/ TLS

Zoho Settings Website: Settings For Zoho

SPEECH FUNCTIONS

Text-To-Speech:
  1. Gear icon to open the Settings and Options window
  2. Select Options
  3. Adjust speech speed and gender / language

Male, English: Microsoft David Desktop – English (United States)
Female, English: Microsoft Zira Desktop – English (United States)

You can also try and use a Microsoft language. We have had inconsistent results with this as some computers download and install the language packs normally and others have issues. Please work this out with Microsoft if you have problems. The basic procedure is:

Control Panel > Language
Click ‘Add a language’
Find your language group, select it, then press ‘Open’
Choose your language, then press ‘Add’
Now you are back in the first window
Select your new language, then click ‘Options’ on the right
Download and install the language

If everything works well, the new language should show, after a Client reboot, in the drop-down box

Speech Recognition: (this is a beta function, so patience please)

These commands are recognized by Complok Email Client.

To ‘Awaken’ Complok to receive commands, first say any of these start up commands:

OK Complok, Complok, Complok Start, Complok Wake, Wake Up Complok

Once you receive the “Complok Speech is Now Awake!” message, then you can use these commands:

Note: When any option gives you a folder list, they will be numbered.  Speak the number to select that folder.

Change Folder
Inbox, In Box
Refresh

Email Delete, Delete Email, Delete

Empty Folder, Delete All

Email Spam, Spam Email, Spam

Email Reply, Reply Email, Reply

Email Forward, Forward Email, Forward

Email Move, Move Email, Move

Email Read, Read Email, Read

Email Listen, Listen Email, Listen (Text-To-Speech)

Email Pause, Pause Email, Pause (Text-To-Speech)

View Attachment, View Attachments, Photo Viewer, Open Viewer, Save Selected, Save All

Email Print, Print Email, Print

Select First, Select One, First Email, First Select, First One, First, Email Next, Next Email, Next

Account Change, Change Account

Email New, New Email, Email Compose, Compose Email, Compose

Add Contact

Email Send, Send Email, Send, Cancel

Draft, Drafts

Contacts Open, Open Contacts, Contact, Contacts, Select Subject, Select Message, Select Body

Encrypt

Settings Open, Open Settings, Settings Close, Close Settings, Choose Setting, Select Setting

Accounts Open, Open Accounts

EMAIL MANAGER

Tired of spam?  We are too!

Initial Steps

First thing to do, is to see if your provider has any tools to deal with spam.  So, open your account in the browser and apply any tools found.  Next, in Complok Client, if you find emails in your Inbox that should be spam, select them, then click the ‘Spam’ button.  Email servers are supposed to recognize this action and flag them as spam the next time they appear

When spam gets thru, utilize the Email Manager.
Click the ‘Email Manager Filter’ button in the top bar.

Emails Delete

To block based on individual words found in the display name

  1. Select Words
  2. Type in a desired word, then click Add Word
  3. To remove a word, select one or more words in the list, then click Remove Word

To block based on domains (a domain is the portion after the ‘@’ symbol in the address)

  1. Select Domains
  2. Type in the desired domain to block, then click Add Domain
  3. Do not include the ‘@’ symbol
  4. To remove a domain, select one or more in the list, then click Remove Domain

To exclude a domain from automatic blocking

  1. Select Domains Exclude
  2. Type in the desired domain to exclude, then click Add Domain
  3. Do not include the ‘@’ symbol
  4. To remove a domain, select one or more in the list, then click Remove Domain

This feature is useful when doing mass deletions.  Say you are in the junk folder with dozens of junk emails and you want them all deleted and added to the domains delete file, so that any future receipt of these will be automatically deleted.  Trouble is, some of them may have GOOD domains, such as gmail.com, outlook.com, or one you are good with.  To prevent this, add domains to NOT put into the delete list during a mass deletion.  We have prepopulated the domain exclude file with the 9 domains Complok uses, and you can add any others you want in this tab.

To block based on full address

  1. Select Addresses
  2. Type in the desired address to block then click Add Address
  3. To remove an address, select one or more in the list, then click Remove Address

Now when these spam mails are found again, they will be automatically deleted.  You will see the number counter increment up as they show up on the server and are deleted, never to bother you again!

Note:  The future filtering only occurs on new, unseen emails.  If you have clicked on any of these spam emails, they are now considered ‘seen’ and will have to be manually deleted.

Email Sort

Select either the Address or Domain, enter the address or domain and the target folder.  Thereafter, any new emails will be automatically sorted to that target folder. Striving for the ‘Zero Inbox’.

Phishing

There are a lot of catch words and phrases built in to the system.  You can add more if desired here.

To add a word or phrase to scan for

  1. Select Words
  2. Type in your word or phrase
  3. Click Add
  4. To remove, select in the listing, then click Remove

To exclude an email address from phish scanning

  1. Select Exclude
  2. Type in email address
  3. Click Add
  4. To remove an excluded address, select in the listing, then click Remove

ATTACHMENT FILTER

One of the ways hackers get into your machine and install malware (ransomware) is to have you ‘click’ and open an attachment.  Complok will scan all attachments for any of the suspicious file extensions listed below.

However, always beware, that now days, just about any attachment can be a bad one.  A good benefit of this window, is to ‘slow-you-down‘ just a bit, just a little pause before you embark on your attachment journey.  Slow down folks!

If any file has the suspicious extension, it will be listed in the lower window.  It is then UP TO YOU, whether or not to include them for opening, by checking the ‘Include….’.

Remember, a ‘good’ extension attachment can be a bad one, and, a ‘bad’ extension attachment can be a good one.

Complok Email54 currently scans for files with these extensions and will notify you if any are found:

.ade   ADC audio file
.adp   Microsoft access project
.app   Executable
.asp   Active server page
.bas   Basic language source code
.bat   Batch processing file
.cer   Internet security certificate file
.chm   Compiled HTML help file
.cla   Java class
.class   Java class
.cmd   Command file
.cnt   Help file index
.com   Command
.cpl   Windows control panel extension
.crt   Certificate
.csh   Script
.der   Encoded X509 certificate
.dll Dynamic link library
.docm  Windows document macro
.exe   Executable – Probably the worst of all!
.fxp   FoxPro compiled
.gadget   Windows Vista gadget
.grp   Microsoft windows program
.hlp   Windows help
.hpj   Windows help project
.hta   Hypertext app
.htm   Hypertext markup
.html   Hypertext markup
.inf   Info / Setup file
.ins   IIS internet communications
.isp   IIS internet service provider
.its   Internet document set
.jar   Java class compressed archive
.js   Javascript code
.jse   Javascript encoded script
.ksh   UNIX shell script
.lnk   Windows shortcut
.mad   Access module shortcut
.maf   Access
.mag   Access diagram shortcut
.mam   Access macro shortcut
.maq   Access query shortcut
.mar   Access report shortcut
.mas   Access stored procedures
.mat   Access table shortcut
.mau   Media attachment unit
.mav   Access view shortcut
.maw   Access data access page
.mcf   MMS composer
.mda   Access add-in
.mdb   Access app
.mde   Access mde database
.mdt   Access add-in
.mdw   Access wordgroup
.mdz   Access wizard
.msc   Microsoft management console control file
.msh   Microsoft shell
.msh1   Microsoft shell
.msh2   Microsoft shell
.mshxml  Microsoft shell
.msh1xml   Microsoft shell
.msh2xml   Microsoft shell
.msi   Microsoft installer
.msp   Windows installer update
.mst   Windows SDK setup
.ocx   ActiveX control
.ops   Office profile settings
.osd   Microsoft softgrid sequencer
.pcd   Microsoft visual test
.pdf  Adobe file
.pif   Windows program info
.pl   Perl script
.plg   Developer studio log
.pptm  Powerpoint macro
.prf   Windows system
.prg   Program file
.ps1   Windows power shell
.ps1xml   Windows power shell
.ps2   Windows power shell
.ps2xml   Windows power shell
.psc1   Windows power shell
.psc2   Windows power shell
.pst   MS exchange / Outlook personal folder
.py   Python script
.reg   Registry data file
.scf   Windows explorer
.scr   Windows screen saver
.sct   Windows script command
.svx  Survex cavern data file
.shb   Windows shortcut to document
.shs   Shell scrap object
.tmp   Temporary file or folder
.url   Internet location file
.vb   Visual basic script
.vbe   Visual basic encoded script
.vbp   Visual basic project
.vbs   Visual basic script
.vsmacros   Visual studio macro project
.vsw   Visio workplace
.ws   Windows script
.wsc   Windows script command
.wsf   Windows script
.wsh   Windows script host settings
.xbap   Silverlight app pkg
.xlsm   Excel macro
.xnk   Exchange public folder shortcut
.zip Contains OTHER files, like the above to watch out for

This list is not exhaustive.  Hackers keep creating new ways.
Also keep in mind that hackers can plant these type of files in ZIP and RAR archive files.  Just be careful.

Here is a website where you can learn more about a specific file type and extension here

In the end it is UP TO YOU and YOUR RESPONSIBILITY on what you click on and open!

See the top of our News page for the latest added scanning functions.

CALENDAR AND REMINDER NOTES

Quickly create and save important events.
Color coded:  Black – Today and past events;  Blue – Future events

Add Note

Click Add.  Select your date, time, and enter your note

Edit or Delete Note

Click on the ‘Date’ portion of the note select from the menu options: Edit or Delete

Print Notes

Click the ‘Print’ button to print out all your calendar events

MISCELLANEOUS

Window Moving

Hold the mouse down on the top bar and move the window around.

Window Sizing

‘Grab’ the right or bottom of the screen, and when the cursor changes, hold the mouse down to resize
If the bottom of the window goes below the task bar and you cannot grab it, just double-click in the top bar and the window height will reduce enough for you to grab again.

MOBILE EMAIL HELP

Page Directory:

Permissions
Private Key Password Creation and Accounts
Manage Accounts
Key File Share Subscription
Main Email Listing Screen
Read Screen
Compose Screen
Settings and Options
Email Auto-Delete
Email Auto-Sort
Phish Manage
Settings and Settings 2 Screens

Permissions

Later versions of Android require manual setting of permissions.
When you first start the app, you will get a notice to set permissions, as follows:

  1. Settings icon
  2. Apps or App Manager or Application Manager (depending on version)
  3. Find and tap on ‘Complok Email’
  4. Scroll down to ‘Permissions’
  5. Set both ‘Contacts’ and ‘Storage’ to ON
  6. Return to Email app

PRIVATE KEY PASSWORD CREATION and ACCOUNTS

This process is basically the same as the PC version, just different windows and screens.

The MOST important item is whether this is a very FIRST Complok Email setup (on any device) or is this a subsequent setup. Subsequent setups MUST use your pre-existing Passphrase and PPF File. Refer to this image for the steps that follow:

Screen 1:  Password Info

Contains info on the password you will create in the next screens.  When you have properly set permissions, the ‘Next’ button will enable.

Screen 2: User Type

You MUST choose the correct option here.  This is most important. Slow down, do it right.
If you have setup Complok Email on any other device (PC or Mobile), choose SECOND + COMPLOK SETUP

Based on your ‘User Type’ you will next go to either screen 3a or screen 3c

Screen 3a: Passphrase Creation (FIRST COMPLOK SETUP)

Enter any phrase you want, just has to be at least 10 characters long (no spaces)

Screen 3b: Password Passport File Creation (FIRST COMPLOK SETUP)

Click ‘CreatePPF’ to create this file, which you will use for all future Complok Email setups (PC or mobile).
It is created in folder: Documents > Complok Email

Screen 3c: Existing User Input (SECOND + DEVICE SETUP)

Three items required on this screen:

  1. Enter the previously thought up and remembered, Passphrase.
  2. Transfer the previously created (on another device) Password Passport file to a folder on this device.
    Options:
    a. Email it, using your existing, regular email account on this device, then navigate to where it has been downloaded/saved.
    b. Attach your device, via USB to your PC and drag it over to this device.
    A good folder for this is: Documents\Complok Email\
  3. Enter an email account from your other device.  This is how we check that the above 2 items have been entered correctly

Tap ‘Validate’ and if all checks out, the ‘Next’ button will enable and you will be taken to Screen 5 as seen above.

Screen 4:  Setup Summary (Both user types)

Congratulations.  Your super password for the Private Key protection is created.
Next up is your ACCOUNT. Read the info, then click the button ‘Account’

Screen 5:  Create Account

Four items to add here:

  1. Tap the Provider List and choose your provider
  2. Enter your full email address (Example:  existacc@gmail.com)
  3. Enter your Display Name for this account
  4. Enter the account password

Tap ‘Validate’ and we confirm that your credentials are correct before proceeding to the next screen.  Tap ‘Next’

Screen 6:  Finish Account

Your account credentials were valid, so now we can create your encryption keys, encrypt the private key with your very large password, and get everything setup on your device and the cloud.  Press ‘Create’.

MANAGE ACCOUNTS

In the main window, click Settings (3 dots), and select ‘Manage Accounts’.  Options here are:

  1. Edit – Can change Display Name and/or Password
  2. Primary – Select account to come up first on a boot
  3. Delete – Delete an account

Key File Share Subscription

In order to provide an extremely secure, yet seamless experience for users, we utilize a ‘Bridging Cloud Server’, and guess what, clouds cost.  You can use Complok Email as is and be just fine, except you cannot encrypt your emails or use messenger beyond the initial free trial period.  To provision encryption:

  1. Tap Settings (3 dots)
  2. Select ‘Key File Share’
  3. Enter your email address and tap ‘Create’

You have an initial 14 day free trial period at this time. When ready, go to our Download page and subscribe with the PayPal link.

MAIN EMAIL LISTING SCREEN

Color Scheme

Blue:  Unread emails
Black: Read emails
Red: Selected emails (for deletion or moving)

Complok Main Screen Toolbar

On email load the toolbar looks like this – Just a Read icon, so we are in ‘Read’ mode, where you can tap on any message to read it.

If you now, want to do something with your messages, like delete or move, then switch to ‘Select Mode’ by tapping the ‘Read’ icon
After you tap 1 or more messages (that now turn red, showing they are selected), the toolbar looks like this:

Notes:
You can only choose ‘Select All’ if not in the Inbox (too dangerous)
To deselect an item, just tap it again (goes from red to black, or, red to blue)

Delete Options

When you tap the ‘Delete’ icon, you have 3 options:

  1. Delete only
  2. Delete, and, add Address to auto-delete on arrival list
  3. Delete, and, add Domain to auto-delete on arrival list (part of email address after the ‘@’)

 

Refresh Listing

Two ways:

  1. Do a ‘Pull Down’ on the listing
  2. Go to ‘Settings’, select ‘Refresh Mailbox’

Note:
We do not do any automatic timer refreshes, as that will drain your battery!

READ SCREEN

Tap message in main screen to read.

Complok Read Upper Toolbar

Items:

Forward
Reply
Delete
Settings (3 dots) > 5 options as shown in above image

Complok Read Lower Toolbar

Items:

Text to Speech. Tap to listen to message
Attachment. Tap to toggle open/close the attachment view
Zoom In
Zoom Out
Message Status Bar.  Notifications about encryption, selected messages, etc

Note:
The attachment icon only shows if you have an email attachment and you opened it

COMPOSE SCREEN

Tap the round Round Pencil icon to open the compose screen.
Easy icons and buttons here:

Circle D: Send to drafts
Paperclip: Add attachment
Arrow: Send it off
Receipt: No – Tap to toggle with ‘Yes’
Encrypt : No – Tap to toggle with ‘Yes’ (requires active Key File share subscription)
Person: Select from phone’s contacts
Subject: Type it in
Message Body: Type it in

SETTINGS AND OPTIONS

Tap the ‘3 Dots’ to view Settings and Options

Refresh Mailbox
Change Folder
Change Account
Create Account
Manage Accounts
Email Auto-Delete
Email Auto-Sort
Phish Manage
Settings
Settings 2
Key File Share
Online Help

Email Auto-Delete

Manually add full email address or the domain (part of email address after the @) for that email.  All future emails will then be automatically deleted on arrival to your account.  If later you wish to remove an address or domain, tap one of the ‘Remove’ buttons, find the item to delete, and select it.

Example for what a domain entry is:

Original address:  myaddress@advertisement.com
Domain entry for this screen:  advertisement.com

Excluded Domains

Add domains here that you do not want accidentally added during a mass delete operation, perhaps in the junk folder.  We have pre-populated this file with our 9 provisioned provider domains.

Email Auto-Sort

Manually add full email address or the domain (part of email address after the @) for that email.  Then tap the ‘Choose Target Folder’ button to select the folder to sort to.  All future emails will then be automatically sorted to that target folder.  If later you wish to remove an address or domain, tap one of the ‘Remove’ buttons, find the item to delete, and select it.

Example for what a domain entry is:

Original address:  myaddress@advertisement.com
Domain entry for this screen:  advertisement.com

Phish Manage

In addition to the built in phish scan rhetoric words and sentences, you can add additional words or short word sequences to be scanned on all read emails.

If you receive regular emails from known senders that may always have ‘phishing words’ in them, you can exclude the from future scanning by entering the full email address.

Settings and Settings 2

  1. Limit ‘Seen’ emails for faster loading
  2. Select language for ‘Text-to-Speech’
  3. On/Off: Clean clicked links of social media, analytics, etc.
  4. Panic Button – Delete keys, accounts, passwords
  5. On/Off: Perform phishing scan on read emails

Key File Share

Discussed above

Messenger Help

Page Directory:

Permissions
Requirements
Add a Contact
Manage Contacts
Settings
Message Management
Read a Message
Delete a Conversation
About

Permissions

Later versions of Android require manual setting of permissions.
When you first start the app, you will get a notice to set permissions, as follows:

  1. Settings icon
  2. Apps or App Manager or Application Manager (depending on version)
  3. Find and tap on ‘Complok Messenger’
  4. Scroll down to ‘Permissions’
  5. Set both ‘SMS’ and ‘Storage’ to ON
  6. Return to Messenger app and start with ‘Add Contact’

Requirements

Messenger requires that you have previously used Complok Email client on your device AND that you have sent back and forth at least 1 encrypted email between you and your contact, who is also using Complok Email client.

This action creates, on your device and theirs, the encryption keys necessary for your emails and automatically has them ready for your Messenger app.

Of course, in order to utilize encryption in both the Email and Messenger apps, a Key File Share management subscription is necessary.  The subscription for the Email app is good for both apps.

Summary:

  1. Both you and your contact are using Complok Email app
  2. Send an encrypted email to your contact first
  3. Key File Share subscription in force, handled in the Email app

Add A Contact

You can now add contacts if permissions have been set.
Click the ‘3 dots’ upper-right and select ‘Add Contact’ to show the Add Contact screen shown below.

Each contact requires 4 items:

  1. Contact Name
    Just type in a short name for your contact as there is not much room in the tabbed name titles
    Example:  Mike, John, Mom
  2. Contact Phone
    This number must be the exact same number you use in your regular SMS messaging for this contact
    Must be 10 digits minimum and not have any commas, periods, dashes, parentheses
    Example: 8001234567
  3. Contact Email Address
    Tap and select the email address you used to send an encrypted email to the contact using Complok Email app
    Note: This address corresponds to the contact’s Public Encryption Key
    Example: theiraddress@gmail.com
  4. My Email address
    Tap and select the email address you used to send an encrypted email to the contact using Complok Email app
    If you have multiple email accounts, be sure and select the one you used with this contact – This is very important
    Note: This address corresponds to your Private Encryption Key (see 3rd screenshot notice above)
    Example: myaddress@gmail.com

After these 4 items are complete, tap the ‘Add Contact’ button.  You will then be taken back to the main window and can see your new contact in the tab list.  You can now send encrypted messages back and forth with this contact.

Normal situation example

Mark and Sally wish to communicate with both encrypted emails and text messaging using Complok.  They have each obtained a File Share Management subscription in order to use the cloud key file share.

Mark
Email:  mark123@providerhis.com
Phone: 555-123-4467

Sally
Email: sally321@providerhers.com
Phone: 888-321-3456

Step 1:  Send each other encrypted mail using Complok Email. This creates encryption keys on phones and in cloud.

Step 2:  In Mark’s messenger app:

  1. Contact name:  Sally
  2. Contact phone: 8883213456
  3. Contact email address, choose: sally321@providerhers.com
  4. My email address, choose: mark123@providerhis.com

Step 3:  In Sally’s messenger app:

  1. Contact name: Mark
  2. Contact phone: 5551234467
  3. Contact email address, choose: mark123@providerhis.com
  4. My email address, choose: sally321@providerhers.com

Special situation example – Same email address for both you and the contact

Examine this scenario for a husband and wife:

Husband- John, phone: 213-345-6678
Wife – Mary, phone: 213-345-4453
They have 1 email account between them: thesmiths@gmail.com

Husband, on his phone, in Add Contact
Name: Mary, Phone: 2133453353, Contact address: thesmiths@gmail.com, My address: thesmiths@gmail.com

Wife, on her phone, in Add Contact
Name: John, Phone: 2133456678, Contact address: thesmiths@gmail.com, My address: thesmiths@gmail.com

Manage Contacts

Go to the ‘3 dots’ and select ‘Manage Contacts’ to show the ‘Manage Contacts’ options screen.
Options:

Edit

Choose this option to open the ‘Edit Contact’ screen.
Editable items are:

  1. Phone number
  2. Contact’s email address
  3. My email address

Delete

Choose this option to remove a contact from the messenger app.

Settings

Go to the ‘3 dots’ and select ‘Settings’ to open this screen.

There is only 1 option here, and that is if you want to send an alert to your contact’s regular SMS messenger so they know that a Complok Messenger message is available.  The message they will receive is:

New encrypted message on Complok Messenger

Message Management

The Messenger lower toolbar has 5 items. From left to right:

  1. Contact info
    Tap to see the 4 items associated with contact(name, phone, contact address, my address)
  2. Delete
    Permanently deletes the conversations from your device for this contact.  They are not saved or stored anywhere.
    Kinda like a Snapchat deal….
  3. Get
    Tap to get any pending messages on the ‘Bridging Cloud Server’.  If there are any, they will be downloaded, decrypted, shown in your conversation listing, and deleted from the server.  No message file is saved, copied, stored anywhere.
  4. New
    Tap to open the editor and compose your message (sorry no attachments).  You can send the phone’s emoji images, but no stickers.
    When you are done composing, tap anywhere outside the editor to close the keyboard.
  5. Send
    Tap the arrow to send off your fully encrypted message!
    Note:  It does take a moment or two to send, as the app is performing a lot of encryption behind the scenes.

Note:  During message creation the ‘New’ icon changes to ‘Pencil No’ icon.  Tap the icon to erase what you have typed so far.

Read A Message

If your contact, the one who sent you a message, has enabled the setting ‘Send notify to regular SMS’, you should get your usual messaging notification and the message: New encrypted message on Complok Messenger.  You then know you have a pending message over at Complok Messenger.

Just click on the ‘Get’ button in the middle of the toolbar and if any are there, they will be shown in your conversation listing.  When you tap the ‘Get’, any and all pending (fully encrypted) messages on the ‘Bridging Cloud Server’ are immediately and permanently deleted.

At this point, the ONLY, evidence of your message is what is showing on your phone.  This message is NOT stored anywhere. No file, nothing.

Note:  It does take a moment or two to get your message, as the app is performing a lot of decryption behind the scenes.

Delete A Conversation

As we noted above, ‘Getting’ your message deletes it off the server.

You can permanently delete any evidence of your conversation(s) from your device by any of the following:

  1. Tap the ‘Delete’ button for this contact (only deletes conversations for this contact)
  2. Close the Complok Messenger app in app manager (deletes all conversations)
  3. Turn your phone off (deletes all conversations)
  4. Re-start your phone (deletes all conversations)
  5. Tap the Android ‘Overview’ button to view recent apps, then either:
    (any of these 3 options deletes all conversations)
    a. Swipe messenger off the screen
    b. Click the ‘x’ to remove it
    c. Tap the ‘Close All’ button

About Complok Messenger

For our special encrypted messenger to work, we cannot use regular SMS channels for several reasons:

  1. SMS companies store messages forever
  2. Regular SMS messages may be encrypted ‘along the way’ at times, but at the SMS company, probably not
  3. Our encrypted messages, even for a single word, are several thousand characters long (SMS cannot handle this)
  4. We want our messages to have the feature of ‘Self Destruct’ upon reading
  5. Yep, as little slower, but so what – Security is paramount

LAPTOP HELP

Page Directory:

How It Works
Safe IP Locations
Setups: PIN – Password – Encryption Folders
Automatic Email
Breach Settings
Facial Recognition
Registration
Final 2 Steps

HOW IT WORKS

After Complok Laptop (CL) is setup, it will start, invisible, in the background on any device boot.  It will then begin a 60 second breach sequence leading to folder encryption and silent emails, unless any of these 3 things occur:

  1.  If internet connected, the current IP location is found in your safe IP location list
  2.  Your face is recognized by the laptop lid camera as the owner
  3.  You click on the task bar, red, CL icon and enter your 4 digit PIN

Thus, you do not have to know that your device has been stolen and need to report that to some company first, before any action is taken.

Modes

CL has 2 operating modes, Visible and Stealth.

Visible: This is where you can see the app and perform all your setups
Stealth:  All setups complete, now running automatically, invisible, on computer boot

Note:  Breaches only occur when CL is running in Stealth Mode.

Summary

Condition: Internet Yes

Current location IP address is checked against your saved safe list.  If found, no breach.  If not found, breach sequence starts, unless your face is recognized or you enter your PIN at the task bar CL icon.  In these later situations, you should enter the current location IP address into your safe list if you plan on visiting that location again.

Condition: Internet No

Since the device cannot check the IP address location, a breach sequence will begin, unless your face is recognized or you enter your PIN at the task bar CL icon.

SAFE IP ADDRESS LOCATIONS

IP Address stands for, Internet Protocol Address, which is a number assigned to a device connected to a computer network.  It is fairly specific for a particular location. Click here to try it out!

Any location where you frequently use your laptop, you then enter that IP location into your safe list.  On future visits, if internet connected,  that location is recognized and will not perform a breach (folder encryption and silent emails).

To add a new safe location:

  1. Select: Safe Locations
  2. Current IP Address: Shows your current IP
  3. Enter Safe Name: Enter a friendly name such as Home, Dad, Starbucks, etc.
  4. Press: Add IP Name
  5. Read the info on this page left of the listing

To remove a safe location:

  1. Select the name in the list
  2. Press: Remove IP Name

SETUPS: PIN – PASSWORD – ENCRYPT FOLDER

PIN

The 4 digit PIN is used to:

  1. Stop a breach in progress and bring CL out of Stealth mode
  2. It must be set before you can go from Visible to Stealth mode

Warning:  Your PIN is not recoverable by us.  You must keep it somewhere safe.

To set your PIN:

  1. Select: Settings > Set PIN
  2. Enter your PIN twice, then click Save PIN

To reset your PIN:

  1. Click Delete Existing PIN
  2. Set a new PIN

Encryption Password

Folder encryption and all the files in them are encrypted in event of a completed breach.  This function is the hallmark of CL.  In event of a theft, device recovery is remote, but at least you know your sensitive data is protected.

Warning:  Your password is not recoverable by us.  You must keep it somewhere safe.

To set password:

  1. Select:  Settings > Set Password
  2. Enter your password twice and press Save PW

To reset password:

  1. Enter existing password
  2. Press Delete PW
  3. Enter a new password

Encryption Folders

Select your desired folders and all the files in them for breach encryption using the password you just created.

To select folders:

  1. Select: Folder Encrypt
  2. Press Add to browse and select folders

To remove folders:

  1.  Select a folder in the listing
  2. Press Remove

In event of a breach where encryption occurred:

  1. Enter your encryption password
  2. Press Decrypt

AUTOMATIC EMAIL SETUP

Laptop app can send you automatic, silent emails every 60 seconds, in event of a breach in stealth mode.  These emails will contain:

  1. IP Address location
  2. Screen shots
  3. Thief mug shots, if your camera is functioning in the laptop lid, and a face is detected

You will use the SMTP sending option based on an email account you already have.  The steps:

  1. Select: Email Setup
  2. Select your provider in Providers list
    The Outgoing SMTP server and Port fields are automatically filled out
    If you have a different provider, then contact them to get your Server and Port values and enter them manually
    You can click the ‘View Servers/Ports’ button to see a list of provider’s info
  3. Enter your email address and account password
  4. Press Save Parameters
  5. In the right sided panel and enter a recipient email or SMS address (this is probably your address)
  6. Press Add
  7. Send a test email now – Press Send Test Email

BREACH SETTINGS

Select: Breach Settings

On the breach settings page you can view the fixed, optional, and no internet functions that occur in event of a breach.

Optional Functions

Audio warning

This is something you will most likely want, in that you could start the device and not be thinking about the silent running CL app.  Every 15 seconds there will be some beeps and then, Ahhh…, I remember!  You then enter your PIN and stop the breach or hopefully your face is recognized. So don’t look away!

To enter your PIN during these 60 seconds:

  1. Click on the red task bar CL icon
  2. Enter your 4 digit PIN
  3. Press OK
  4. When CL goes visible, add this IP location to your safe list, if this was an internet connected breach

Blue Screen of Death

Windows users are probably familiar with this bad screen.  It usually means that your device is in bad shape and you are unable to do anything.  This option will slow down the bad person and make him think the device is faulty.  At least your folders are then encrypted.

FACIAL RECOGNITION

If you device has a camera in the lid, you can set up recognition for anyone who uses the device.  If any of these owner faces are detected during the first 60 seconds of an impending breach, it will be stopped.  To set up owner faces:

  1. Select: Face Recognize
  2. If camera not on, press Camera Off > Camera On
  3. In First Name, type in a short name (don’t press Add Person yet)
  4. Get your face in the camera until a steady, solid red border forms around your face
  5. Press Add Person now
  6. Repeat 4 and 5 with a few face tilts and expressions

REGISTRATION

You have an initial 14 day free trial of CL.  After that a management license must be obtained.

  1. Go to our download page, scroll down to Annual Management Subscriptions
  2. Subscribe to Laptop App – Annual subscription
  3. Use the same email address to register in our app as you use for PayPal
  4. License is renewed annually, good for 2 devices, unless cancelled – Sorry, no refunds or credit for partial year use

To register:

  1. Select: Settings > Registration
  2. In Create License, enter your email address
  3. Press Create

FINAL TWO STEPS

Up till now, you have run CL by clicking on the desktop shortcut link.  To operate silently and invisibly, CL needs to have an auto-start link in your device’s startup menu and be running in Stealth Mode.  Perform these final 2 steps to implement CL.

Auto-Start

  1. Select: Settings > Auto Start
  2. Select: Yes

Visible to Stealth Mode

  1. Press Start Mode Visible (top-right)
  2. Confirm PIN by entering your 4 digit PIN
  3. Now is Start Mode Stealth
  4. You can now close CL app

Now on next device boot, CL will begin doing all the things we have discussed above.

You can bring CL out of hiding at any time, by clicking the red task bar CL icon and entering your PIN.

CL Desktop Shortcut Thoughts…

When you initially installed Laptop app, we placed a desktop shortcut so you can start the app up and work on your settings easily.  However, in regular use, you may not want to have this shortcut seen in case of a theft situation.  This is totally up to you.

Remember, whenever you start the device, CL is silently working in the background and you can bring it back to life by clicking the red task bar CL icon and entering your PIN.

Another option, would be to rename the shortcut to something like ‘Games’ (right-click > Rename) and then be sure and use the Blue Screen of Death option which will cover up everything in 60 seconds anyway and your folders will be already encrypted.

FREE APPS

Please enjoy these free apps, complements of Complok.
SeniorPC (also free) has link buttons to most of these apps.

APPS LISTING

Utilities
Address Manager
Medical Manager
Password Manager

UTILITIES

This software contains 3 utilities:
1) EZ Backup
2) Photo Renamer
3) File Scanner

EZ Backup

We all know to backup on a regular basis, but we don’t. It is not easy and most folks try to remember those files they worked on and back those up. Not good.

EZ Backup allows you to click a button and all files that are either NEW or CHANGED, since the last backup, will be copied over to your external backup drive. Easy and quick.

External Drive Select

All external drives will show. Just select the ‘letter’ of your backup drive.

Source Directory

Your source directory will be on your computer and the target directories will be on your external backup drive.

Source Directories:

1. Desktop
2. Documents
3. Pictures
4. Music
5. Videos

Target Directories:

These will be automatically created in your backup drive.  They will be located in a root folder:

X:\Complok\

Where ‘X:\’  is the letter assigned by windows to your external drive.

Source Example: C:\Users\<username here>\Documents
Target Example: G:\Complok\Documents

Backup Drive Letters

If you only have 1 external drive connected, the assigned letter will probably not change.  Windows can and will change these letters at will.  If you disconnect/reconnect the drive, it can change. In that event, just re-select the drive letter in the list and it will work.

Backup Errors

On completion of a copy, the ‘Details’ window will show how may files were copied, not copied, and any error files (again, not copied).

The first time you do a full backup, it will take time and there may be some error files. The usual cause of errors is access violations (permissions) or a file that is ‘in use’.  Try and close all open programs before a backup.

Click then on the ‘Backup Errors’ tab to see a listing of these files. If you note, that these files are not important, then disregard these errors.

Common Causes

1. File is Read-Only
2. File is a ‘Hidden File’
3. File attribute set to ‘Ready for archiving’
4. Improper security permissions
5. File is ‘In Use’

Solutions

Right-click on the file, select ‘Properties’, and:

1) Check Attributes for Read-only and uncheck if is, then ‘Apply’
2) Check Attributes for Hidden and uncheck if is, then ‘Apply’
3) Click Attributes ‘Advanced’ button, and uncheck ‘File is ready for archiving’
4) Click the Security tab and change permissions
5) When you run EZ Backup, right-click on desktop shortcut and select ‘Run as administrator’
(This option may come up right away, or may be under the ‘Compatibility’ tab)

Photo Renamer

When you download the photos from your mobile or digital camera, that have really cool names, like:

DCSN0723.jpg / DCNS0724.jpg, and so on……………

So, wouldn’t it be nice for the entire download set to have a friendly, common name?

Photo Renamer will accomplish this for you and more. Here are the steps:

Step 1: Select Source Folder

Use the ‘Browse’ button to browse and select the folder

Step 2: Choose Options

Option: Order by Date/Time

Select this option to rename in the order of each photo’s Date/Time stamp.

Option: Re-size photos

Check the box and select a new size (horizontal) for all the new pictures. This can be helpful to ‘downsize’ photos for emailing.

Option: JPG Compression

Check the box and select a compression percentage. This will compress JPG type files only.
This can also be helpful to ‘downsize’ photos for emailing.

All photos that were compressed will be in a new sub-folder in your source folder called: Compressed

Step 3: Select New Base Name, Starting Number, Rename options

Example here would be if your photo set was for a birthday. A new base name could be: JohnBirthday. Then select a start number to increment your photos up from.

If say, you had 46 photos and selected a starting number of 1, then they would all have names of: JohnBirthday_1.jpg, JohnBirthday_2.jpg, JohnBirthday_3.jpg, JohnBirthday_4.jpg, etc.

Options here include:

  1.  Rename all
  2. Rename all, except photos beginning with a certain string of characters
  3. Rename all, if only begin with a certain string of characters

Step 4: Rename

Click the ‘Rename’ button to perform the rename. Your renamed photos will now be in your source folder’s sub-folder.

Your originals will be found in the ‘Originals’ sub-folder of your source folder.

File Scanner

This utility will scan your entire computer for any new or changed files between the dates selected.

There may be a day when suddenly everything goes wrong on your machine.

It could be a good idea to see if there have been any new files placed on your computer.

Simply choose a start and end date and press the ‘Start’ button and the full scan will begin.

Results

There will be several thousand files found, even for a 1 day search. You can scroll thru them, and see what files could be an issue.

Press the ‘Save’ button to save the listing to a file that you could give to your PC repair guy if needed.

ADDRESS MANAGER

Easily create, store, and print your address book.

Download and install from our Download page then click on the desktop shortcut – Address Manager

Add Steps

  1. Click on ‘Add Address’ to open add window
  2. Enter desired info (blank fields are ok)
  3. Select Address Type (Family, Friends,  Business, Medical)
  4. Click ‘Add Address’, then ‘Close’ when done

View Details

In main window, click on contact name in left panel list.  Details now show in the right panel.

Edit

With the contact clicked on and showing in the details panel, make changes, then click ‘Edit’

Delete

With the contact clicked on and showing in the details panel, click ‘Delete’

Print

Click on the printer icon in top bar.  Select options: 1) Address showing in details 2) All contacts

MEDICAL MANAGER

Easily create, store, and print your medical records.  Print them and bring to your doctor appointment.

Download and install from our Download page then click on the desktop shortcut – Medical Manager

Add Person

This is done first. Click on the ‘person image’ in the top bar to open the ‘Add Person’ window.  Type in a name, then click ‘Add Person’.  You can add unlimited names.

Add Medical Entry

  1. Click on ‘Add Entry’ to open add entry window
  2. Select medical category
  3. Enter information based on category selected
  4. Click ‘Add Entry’, then ‘Close’ when done

View Person Details

In main window, select person (upper left), select records to show, then click ‘Load Records’

View Item Details

Click on item name in the left panel to view details in the right panel

Edit

With the item clicked on and showing in the details panel, make changes, then click ‘Edit’

Delete

With the item clicked on and showing in the details panel, click ‘Delete’

Print

Click on the printer icon in top bar

PASSWORD MANAGER

Easily create, store, and print your password protected accounts.  Your password file is protected on your device with a ‘Master Password’ that you create and only you have.

Download and install from our Download page then click on the desktop shortcut – Password Manager

Master Password

This is done first. Click on the ‘Master Password’ button to open the ‘Create Master Password’ window.  Enter a 10 character minimum password, twice, then click ‘Apply’.

Important:  Your password is NOT recoverable.  You MUST remember it and probably write it down somewhere securely.

Open Saved Passwords File

Once you have added accounts and wish to view, edit, or print them, enter your Master Password in the upper left box, then click ‘Apply’.  You can then view all or selected categories of your file.

Add Account

  1. Click on ‘Add Account’ to open add account window
  2. Enter account information, not all fields are required
  3. Account Type is required, select your desired one
  4. Click ‘Add Account’, then ‘Close’ when done

View Account Details

Select Account Type first to show either all accounts or in a category in the left panel.
Click the desired account name to show details in the right panel.

Edit

With the item clicked on and showing in the details panel, make changes, then click ‘Edit’

Delete

With the item clicked on and showing in the details panel, click ‘Delete’

Print

Click on the printer icon in top bar.  Options: 1) Just the account showing in details 2) All accounts

SENIOR PC

This app is designed to be a wrapper for your existing Windows desktop making routine computer tasks simple and easy.
Click the ‘Minimize’ button and get to your regular computer windows.

Page Directory:

Home
Email
Programs
Libraries
Passwords – Medical – Address
Settings
YouTube
Pop Up Warning
Senior Med Record Mobile App

HOME PAGE

When SeniorPC starts, it automatically loads the web browser with your selected home page.
Here is the top menu bar:

1. Browser back
2. Browser forward
3. Browser refresh page
4. Home page
5. Address bar
6. Save favorite
7. Open web page in SeniorPC (large center) or external browser (large outer)
8. Go to web page in address bar
9. Send current web address to Complok Email if is open and running
10. Open and select exported bookmarks from Chrome or Mozilla Firefox
11. View and select saved favorites

Complok Email Button #9

See the little round email button?  If you are running our Complok Email Client and wish to send the current website link to someone, just click this button, and the email’s compose window will open and populate the message area with your link.

Chrome Button #10

This button has an image of the popular browser, Chrome. If you have previously been using Chrome or Firefox, you can export the favorites and use in SeniorPC. To export:

  1. Open Chrome and locate the 3 vertical dots upper-right of the window, click on the dots
  2. Select Bookmarks, then Bookmark manager
  3. Again find 3 vertical dots upper-right and click on them again
  4. Select Export bookmarks
  5. In the Save as window that opens, find and select this folder:  Documents\Complok SeniorPC
  6. Click Open (opens folder), then click Save (save file in the folder)

Now when you click the Chrome button, all your favorites can be clicked on to view in SeniorPC
Note:  You cannot edit Chrome bookmarks from SeniorPC – This must be done in Chrome’s Bookmark manager

Quick Links

The beige buttons are your customizable Quick Link buttons.  We have preselected an assortment of common sites, but you will of course not want some and want others. In Settings, you can easily change these around.

EMAIL

After you have configured (in Settings) what email program you want to run, clicking this button will start and run that program. We recommend using Complok Email Client for convenience and security.

The above mentioned Email Button #9 only works with Complok Email Client.

PROGRAMS

Here are your computer’s programs (apps).  Windows will allow most of them to be run from this window, and some not, due to permissions and system files issues.  We have 2 quick buttons for common Windows apps:  Control Panel, Task Manager

Run Program

Select a program in the list, then click Run Selected.

Create Shortcut

You can click on a program in the list, click Create Shortcut, and you will have a desktop shortcut to the app.

LIBRARIES

On any Windows device, there are 4 main folders in your main library:

  1. Documents
  2. Pictures
  3. Music
  4. Videos

By using the Browse Files buttons, you can quickly find documents to open and media to play.

PASSWORDS – MEDICAL – ADDRESS

After you have installed any or all of these 3 free apps, you can start them up by a click of one of these buttons.  You need to inform SeniorPC of the correct path on your machine to these apps.

App Paths

C:\Program Files(x86)\Complok\Complok Password Manager\PasswordManager.exe
C:\Program Files(x86)\Complok\Complok Medical Manager\MedicalManager.exe
C:\Program Files(x86)\Complok\Complok Address Manager\AddressManager.exe

To set the app path:

  1. Click on Settings
  2. Select the desired app
  3. Browse to the above described app path name
  4. Click Test to make sure it works
  5. Click Save

SETTINGS

Self-explanatory settings are located here:

  • Startup: Options to auto start or not
  • Browser:  Set home address and browser zoom level
  • Links:  Manage your quick links
  • Favorites:  Manage your added favorites
  • Email:  Set email program to run
  • Passwords:  Set path to our free passwords app
  • Medical:  Set path to our free medical app
  • Address:  Set path to our free address app
  • Version:  Check for version info

YouTube Message

You may get this message on viewing a YouTube video.  This is because we use the embedded browser from Microsoft that is currently in the process of being updated (by Microsoft).  When available, we will upgrade SeniorPC.

Pop Up Warning

You may get a pop up warning window:

“This page is accessing information that is not under its control”

To disable this message:

  1. Close SeniorPC
  2. Open Internet Explorer
  3. Click the Gear icon and select Internet Options
  4. Click Security tab
  5. Make sure Internet (on the left) is selected
  6. Click Custom Level…
  7. Scroll about 1/2 way down to Display mixed content
  8. Set to Disable

 

SENIOR MED RECORD MOBILE APP (ANDROID)

Device Permissions

On the latest Android versions, the user must manually set permissions in order for our App to store a person’s data on the device.  Do this first after installing the app.  If this is not done, you will get App errors or App has stopped problems.  Here are the steps:

  1. Go to ‘Settings’ icon and tap to open
  2. Tap on ‘Apps’  and/or  ‘Application Manager’
  3. Find the Senior Med Record icon and tap to open
  4. Scroll down to ‘Permissions’
  5. Set ‘Storage’ switch to ‘ON’

Here are the screens involved:

Add Person

This is the first thing you do after the permissions deal above.  After adding a person, you can then input medical data for that person in the category screens.  You can add unlimited persons to the app.  To ‘Change’ to another person, just tap the Name Label, and select.

To add a person, tap the Settings icon, the 3 vertical dots.

Add and View Categories

Tap the ‘Category Icon’ and select medical category from the shown list of the following.  Once in that screen, you can tap the ‘Add Icon’ to go to the add screen for that category.

  1. Appointments
  2. Medications
  3. Current Problems
  4. Past Problems
  5. Allergies
  6. Tests
  7. Surgeries
  8. Immunizations
  9. Family History
  10. Doctors
  11. Insurance
  12. Contacts
  13. Logs

Doctors Input – Google Maps Navigation

When you come to add a doctor, you add the name, specialty and phone.  You are also presented with street, city, and state.  If you wish to use the Google maps navigation to a doctor’s office in Appointments, you must enter this address information and be very exact about it.  By exact, we mean that you must enter the street suffix, such as Street, Drive, Avenue or whatever.

Add a doctor with all the information as described above before you add an appointment.  In the Add Appointment screen there is a button, Doctors.  Use this feature to add your doctor.  Now when you tap on an appointment, you have the options of: Edit, Delete, Map – Navigate, Map – PlaceMarker.  Tapping on either of the Map options will bring up Google maps for that doctor’s address.

So in the image below:

  1.  We entered the full exact address when adding this doctor
  2.  In ‘Add Appointments’, we clicked on the ‘Doctors’ button, which brought up the list (Prior and Smith)
  3.  We tapped on Dr. Arthur Prior to add him the appointment (instead of typing his name in)
  4.  Then in the Appointments, we tapped on the appointment for Dr. Prior and are presented with the 4 options

Records, Edit or Delete

Just tap on a record in any category and select Edit or Delete.  In the case of the appointment category, you have the 4 options.

Listen to Category Record

Click on the head phones icon, next to the person name at the top

Google Maps Integration – Review

To use this feature, enter a complete address when adding a Doctor.  Always use the proper street suffix, such as St, Ave, Rd, Pt, etc.
Then when you click on an appointment in the appointments screen, you will be presented with 4 options:

  1. Edit
  2. Delete
  3. Map – Navigate
  4. Map – PlaceMarker

Navigate will guide you to your destination from your starting point.  PlaceMarker will open a map with a ‘PlaceMarker’ at the destination.

Files Info

2 folders are created to store your files:

  1.  Databases
    Found at: MyFiles > Internal Storage > Documents > SeniorMedRecord > DatabasesAll of your medical data are stored in files here.  Do not mess with them or else your app will not work for that person.
  2. Printing
    Found at: MyFiles > Internal Storage > Documents > SeniorMedRecord > PrintingPrintable versions of each person’s medical records are found here.  Just set up your device’s print software and print hard copies to take with you.

Medical Documents

You can store important medical documents on your device.  This is especially important in an emergency where the attending physician would want to see them.  Recommended documents include x-ray reports, scanned EKG’s, significant test results, etc.

Just use your device’s copy or move commands to move them into the ‘Printing’ folder above.  You can also drag docs from a PC using a USB connection.

Person Data Backup

You can back up person’s data to your PC or laptop easily as follows:

  1. Connect a USB cable to the mobile device
  2. Click ‘Yes’ if any permissions to access the device appears
  3. In your PC, windows explorer, find the name of your device and click to open it, called folder, ‘Phone’
  4. Then:  Documents > SeniorMedRecord > Databases
  5. Select desired person’s file (PersonName.xml) and drag file to your PC/laptop
  6. The file is now backed up